Refund policy

Refund Policy

Overview

At Elevate Mission, we strive to provide high-quality products and a positive customer experience. Because many of our products are digital downloads or made-to-order items, our refund policies differ depending on the product type.

Please review the details below before making a purchase.

Digital Products (Ebooks, Templates, Planners, Downloads)

Due to the nature of digital products, all digital product sales are final once the product has been delivered or downloaded.

We do not offer refunds or exchanges for digital downloads including:

  • Ebooks

  • Digital planners

  • Budget templates

  • Digital worksheets

  • Other downloadable resources

If you experience a technical issue accessing or downloading your purchase, please contact us and we will gladly assist you.

Print-to-Order Products (Apparel, Mugs, Merchandise)

Many of our physical products are made specifically when an order is placed. Because of this production method, we cannot accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Ordering the wrong product

  • Preference or style changes

Please review product descriptions and sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Photos of the damaged or incorrect item

Once verified, we will provide either:

  • A replacement product, or

  • A refund at our discretion.

Shipping Issues

Elevate Mission is not responsible for:

  • Delays caused by carriers

  • Incorrect shipping addresses entered during checkout

  • Packages marked as delivered by the carrier

If a package is lost or significantly delayed, please contact us and we will help investigate with the shipping carrier.

Order Cancellations

Orders for print-to-order items may only be canceled if production has not yet begun. Once an order enters production, it cannot be canceled.

Digital product orders cannot be canceled once delivered.

 

Contact Us

If you have questions about your order or need assistance, please contact us: elevateconcultingsc@gmail.com

 

To be eligible for a return for issues mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at elevateconsultingsc@gmail.com. Please note that returns will need to be sent to the following address: 1900 Osprey Drive, Florence SC 29501 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at elevateconsultingsc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

By purchasing a digital product, you agree that access to the product begins immediately and you waive any applicable withdrawal rights.

Our products and services are currently offered to customers located in the United States.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elevateconsultingsc@gmail.com.